IT Support Specialist

2 weeks ago


Bletchley, Milton Keynes, United Kingdom Celestra Limited Full time

We are Celestra Limited, a leading provider of IT services to the hospitality and retail industries. We are seeking an experienced Technical Project Co-ordinator to join our team.

About the Role

As a Technical Project Co-ordinator, you will be responsible for providing first-line technical support to our Technical Services, Installation teams, and Project teams. This includes troubleshooting, remote configuration, and support.

Key Responsibilities
  • First-line technical support: You will be the first point of contact for technical queries or problems within our teams.
  • Supporting Project teams: You will work closely with Project teams to provide technical assistance and resolve issues.
  • Process Improvement: You will update and feed into Project team and Project Management processes to drive service improvement.
  • System Knowledge: You will learn and understand internal systems to review schedules and field activities.
  • Documentation: You will input technical documentation, including surveys, installation guides, cabling standards, and configuration processes.
  • Configuration Changes: You will make configuration changes to live databases remotely and understand site systems.
  • Communication: You will communicate and troubleshoot with Field Engineers to ensure correct system functioning.
  • Site Drawings: You will read site drawings and update documentation for new networking and patching solutions.
  • Regular Communication: You will communicate with Project teams and Field Resources regularly.
Requirements

To succeed in this role, you will need:

  • EPoS Systems Knowledge: You will have knowledge of EPoS systems, including Power and Data Network Infrastructures.
  • Remote Desktop Support: You will have experience in remote desktop support and configuration.
  • Adaptability: You will be adaptable and flexible for occasional out-of-hours work.
  • Contributory Pension: You will be eligible for a contributory pension.
  • Holiday Allowance: You will receive 23 days holiday.
  • Benefits Portal: You will have access to a benefits portal offering discounts on retail, hospitality, cinema, flights, and more.
  • Cycle to Work Scheme: You will be able to participate in a cycle to work scheme.
  • Modern Offices: You will work in modern offices with a pool table, tennis table, and on-site pub garden.

The salary for this role is approximately £40,000 - £50,000 per annum, depending on experience.



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