Service Design Consultant for Defence and Security
4 weeks ago
We are seeking a skilled Service Design Consultant to join our Defence and Security team. As a Service Design Consultant, you will work closely with our clients to design and deliver innovative solutions that meet their needs.
Key Responsibilities- Conduct research and analysis to understand user needs and behaviors
- Collaborate with stakeholders to define measurable service goals and objectives
- Develop service blueprints, customer journey maps, and other service design artifacts
- Integrate design decisions across multiple layers involved in delivering and running a service
- Identify opportunities for service improvement and innovation
- Facilitate workshops and co-design sessions with users, stakeholders, and cross-functional teams
- Proven experience in service design, designing end-to-end services
- Strong understanding of user-centered design principles and methodologies
- Excellent visual and verbal communication skills
- Experience working collaboratively in cross-functional teams
- Strong analytical and problem-solving skills
Deloitte is a global professional services firm that provides audit, tax, consulting, and financial advisory services. We are committed to making a positive impact on society and the environment through our work and our culture.
We believe in the importance of diversity, equity, and inclusion and are committed to creating a workplace that is inclusive and respectful of all individuals. We are proud to be an equal opportunities employer and welcome applications from all qualified candidates.
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