Service Experience Designer
7 days ago
We are seeking a skilled Service Experience Designer to join our Defence and Security team. This role involves creating innovative, human-centred service experiences for complex systems and challenges.
About the JobThis is an exceptional opportunity to work alongside a multidisciplinary team of digital experts to design exceptional services that address user needs while meeting business objectives.
Key Responsibilities- Conduct research and analysis to understand user needs, pain points, and behaviours.
- Collaborate with stakeholders to define measurable service goals and objectives.
- Develop service blueprints, customer journey maps, and other artifacts to visualize and communicate the service experience.
- Align design decisions across elements like people, process, policy, data, and technology.
- Identify opportunities for service improvements and propose innovative design solutions.
- Facilitate workshops and co-design sessions with users, stakeholders, and cross-functional teams.
- Collaborate with user researchers to incorporate insights into design decisions.
- Work closely with product managers and developers to ensure the feasibility and implementation of design solutions.
- Conduct usability testing and integrate feedback to refine service experiences.
- Developed Vetting (DV) UK security clearance.
- Proven experience designing end-to-end services, including the creation of service design artifacts.
- Strong knowledge of user-centred design principles and methodologies.
- Excellent communication skills for presenting and articulating design concepts.
- Experience working collaboratively within cross-functional teams and managing diverse stakeholders.
- Analytical and problem-solving skills to navigate complex systems and identify opportunities.
- Familiarity with agile and iterative design processes.
- Empathy for users and a passion for delivering exceptional service experiences.
The estimated annual salary range for this position is £75,000 - £85,000.
About Experis UKExperis UK is committed to delivering impactful services that make a tangible difference in Defence and Security.
We offer collaboration opportunities with talented experts across disciplines, from user researchers to engineers.
Our hybrid flexibility allows you to balance office, client site, and remote work for optimal flexibility.
We also offer professional growth through continuous learning and challenging projects.
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