Software Support Specialist

3 days ago


Crawley, West Sussex, United Kingdom Elekta AB Full time
Software Support Specialist

Elekta Care Support is seeking a skilled and multilingual professional to join our team as a Customer Software Support Specialist. As a key member of our support team, you will be responsible for providing technical assistance to our European customers, focusing on the European market.

Key Responsibilities:
  • Answering technical and application queries
  • Troubleshooting complex networked environments
  • Resolving technical incidents in a timely and professional manner
  • Addressing customer inquiries and issues via phone, email, or our customer portal
  • Completing planned software maintenance activities such as server migrations
  • Completing internal and external training as required and demonstrating knowledge and skills obtained from training
  • Be flexible to visit customer sites for troubleshooting purposes at short notice
Requirements:
  • Fluent in English and other European languages like Italian, German, or French
  • Experience with troubleshooting Windows client and server operating systems, virtualization and remote access tools, Citrix, networking configuration, troubleshooting, and Microsoft SQL installation/configuration
  • Service-oriented
  • Able to travel up to 20%
What We Offer:
  • Private Medical Insurance
  • Pension
  • Dependents' Pension
  • Retirement Policy
  • Life Assurance
  • Holiday Purchase
  • Cycle-to-work scheme
  • Flexible working hours
  • Hybrid work environment
  • Long Service Awards

We are an equal opportunity employer.



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