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Customer Service Representative

2 months ago

Wakefield, Wakefield, United Kingdom Angard Staffing Full time
Customer Service Advisor Opportunity

We are seeking a skilled Customer Service Advisor to join our team at Angard Staffing. As a key provider of customer service solutions to Royal Mail's contact centres, we require a candidate who can deliver exceptional quality and meet personal quality targets.

The ideal candidate will have a proven record in a fast-paced customer service environment, with excellent telephone manner and telephony experience. They will be able to communicate with customers politely and effectively, and deal with difficult complaints in a kind, supportive and professional manner.

We are looking for a candidate who is flexible and innovative, able to easily adapt to changing customer demands. They will be enthusiastic and responsive, seeking a positive resolution for all customers. Self-motivation and the ability to work as part of a team or alone are essential.

The successful candidate will have a good level of spoken English and the ability to communicate clearly. They will be able to work under pressure and to deadlines, and have a passion and commitment for delivering a great customer experience.

We offer a competitive pay rate and a temporary contract up to 12 weeks, with potential for extension. The role involves working around 37.5 hours per week, between the hours of 8:00am – 18:30pm Monday – Saturday, and 9am – 4pm Sunday.

Key Responsibilities:
  • Provide first time solutions for customers via telephone and email
  • Deliver excellent quality of service
  • Work in a fast-paced customer service environment
  • Communicate with customers politely and effectively
  • Deal with difficult complaints in a kind, supportive and professional manner
Desirable Qualities:
  • Proven record in a fast-paced customer service environment
  • Quick, accurate typist with a high attention to detail
  • Proven record of delivering exceptional quality and meeting personal quality targets
  • Ability to deal with difficult complaints in a kind, supportive and professional manner
  • Excellent telephone manner and telephony experience
  • Computer literate and proficient in the use of email, spreadsheet and word processing software
  • Creative problem solver, owning the issue through to resolution
  • Proficient in inputting specific datasets, accurate, concise and consistent
  • Able to make decisions involving money based on specific guidelines