IT Manager
3 weeks ago
About the Role:
We are seeking an experienced IT Manager to lead our Technical Operations team. As the Internal IT Manager, you will be responsible for managing the day-to-day operations of the team, ensuring the smooth delivery of IT services to the business. You will work closely with the business, development, and IT functions to build the infrastructure, deliver projects, and processes required to ensure we remain available, scalable, and secure.
Key Responsibilities:
- Manage the internal IT team, ensuring they are equipped to deal with daily duties and become an enabler for the business.
- Develop and implement IT strategies to support business growth and objectives.
- Collaborate with the TechOps teams and other internal departments to ensure seamless delivery of IT services.
- Measure and optimize the performance of our systems to continually improve.
- Work closely with all aspects of the business to ensure colleagues have the correct IT provision to achieve their business goals.
Requirements:
- Experience of managing a team in a technical support function.
- Project management experience with the ability to delegate to meet tight deadlines.
- Excellent communication skills (verbally and written).
- Multitasking skills with the ability to maintain focus alongside prioritization to meet deadlines.
- Knowledge of and experience with the ITIL practices.
- Understanding of scripting languages (Powershell, Bash, unix CLI).
- Basic CLI troubleshooting skills.
- Knowledge of MDM systems such as Intune, JAMF, ManageEngine.
- Understanding development practices.
- Comfortable in data handling.
- Experience of Service Management Tools such as Jira or Zendesk.
- An awareness of AWS and other cloud infrastructure services.
What We Offer:
- 25 days holiday in addition to bank holidays.
- Enhanced Parental Leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment.
- 5 extra 'Partnerize Parental Days' each year.
- Private Medical Insurance through Bupa.
- Enhanced pension contributions.
- Cycle to Work scheme.
- Eye Care Vouchers.
- Life Assurance.
- Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program.
- Regular company events and activities.
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