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Wigston Magna, Leicestershire, United Kingdom Zoro UK Full time{"title": "Customer Service and Training Specialist", "subtitle": "Join our team and help us deliver exceptional customer experiences", "content": "We are seeking a highly skilled and experienced Customer Service and Training Specialist to join our growing Customer Team at Zoro UK. As a key member of our team, you will be responsible for ensuring that our...
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Wigston Magna, Leicestershire, United Kingdom Zoro UK Ltd Full timeJob Title: Customer Service Specialist Job Summary: We are seeking a highly organized and detail-oriented Customer Service Specialist to join our growing Customer Team at Zoro UK Ltd. As a key member of our team, you will be responsible for creating and maintaining training materials, onboarding new starters, and identifying process changes to drive...
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Customer Service Trainer
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Customer Service Trainer
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Customer Service Specialist
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Wigston Magna, Leicestershire, United Kingdom Zoro UK Ltd Full time{"Job Title: Customer Service SpecialistJob Summary: We are seeking a highly organized and detail-oriented Customer Service Specialist to join our growing Customer Team at Zoro UK Ltd.Key Responsibilities:* Create and maintain training materials to ensure our teams are up to date* Onboard new starters and embed Customer Service Standards from Day 1* Identify...
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Customer Service Specialist
2 months ago
Wigston Magna, Leicestershire, United Kingdom Zoro UK Ltd Full time{"Job Title: Customer Service SpecialistJob Summary: We are seeking a highly organized and detail-oriented Customer Service Specialist to join our growing Customer Team at Zoro UK Ltd.Key Responsibilities:* Create and maintain training materials to ensure our teams are up to date* Onboard new starters and embed Customer Service Standards from Day 1* Identify...
Customer Service Representative
2 months ago
Zoro UK Ltd is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Customer Service: Handle customer inquiries and concerns in a timely and professional manner, ensuring that all issues are resolved to the customer's satisfaction.
- Order Management: Process customer orders, manage inventory, and ensure accurate and timely delivery of products.
- Communication: Develop and maintain effective communication with customers, colleagues, and suppliers to ensure seamless service delivery.
- Problem-Solving: Identify and resolve customer complaints and issues in a fair and efficient manner.
- Team Collaboration: Work collaboratively with the customer service team to achieve shared goals and objectives.
- Customer Service Experience: Minimum two years of experience in a customer-facing role, preferably in a similar industry.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and suppliers.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze and resolve customer complaints and issues.
- Teamwork: Ability to work collaboratively as part of a team to achieve shared goals and objectives.
- Technical Skills: Proficient in using computer software and systems, with experience of SAP and Salesforce advantageous.
- Competitive Salary: A competitive salary and benefits package, including 33 days of annual leave, including bank holidays.
- Staff Discount: Staff discount on our website.
- Pension Contribution: Brilliant pension contribution (8% from Zoro UK Ltd).
- Insurance: Medical, personal accident, life, and income protection insurance are all included.
- Sick Pay: Attractive company sick pay.
- Maternity and Paternity Leave: Enhanced Maternity and Paternity leave.
- Perkbox Subscription: Perkbox subscription.
- Cycle to Work Scheme: Cycle to Work Scheme.
- Company Events: Company quarterly events.
- Office Facilities: Bright, spacious, modern offices with free teas, coffees, soft drinks, and nibbles.
