Retail Escalations Team Member

2 weeks ago


Leicester, Leicester, United Kingdom NEXT Full time

We're seeking a highly skilled Complaint Resolution Expert to join our team at NEXT. As a key member of our Retail Escalations Team, you'll be responsible for investigating customer complaints, liaising with various areas within the business, and finding satisfactory outcomes for our customers.

The ideal candidate will have previous experience in customer service and complaint handling, excellent communication skills, and attention to detail. You'll be self-motivated, enthusiastic, and thrive on taking responsibility in a fast-paced environment.

We offer a competitive salary of around £13.46-£14.27 per hour, depending on experience. Our 36-hour week allows for a great work-life balance, and you'll have the opportunity to make a real difference to our customers' experiences.

What We're Looking For:

  • Excellent communication and interpersonal skills
  • Proven experience in customer service and complaint handling
  • Able to work in a fast-paced environment with multiple priorities

If you're passionate about delivering exceptional customer service and have a proven track record of resolving complaints, we'd love to hear from you.



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