IT Support Specialist

4 weeks ago

Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Title: 1st and 2nd Line Support Analyst

Location: Leeds

Job Type: Full-time

Industry: Professional Services

Job Summary:

We are seeking a highly motivated and proactive IT Support Specialist to join our team in Leeds. As a 1st and 2nd Line Support Analyst, you will be responsible for providing technical support for desktop hardware, software, and business systems.

Key Responsibilities:
  1. Provide 1st and 2nd line technical support for desktop hardware, software, and business systems.
  2. Administer accounts in Active Directory and Microsoft Exchange.
  3. Liaise and work with external and internal technical contacts on incident resolution.
  4. Support the Root Cause Analysis process for significant issues.
  5. Proactively investigate trends in incidents.
  6. Document known errors/fixes and processes with SOPs.
  7. Completion of monthly access management audits.
  8. Monitoring and completing audits.
Requirements:
  1. Highly motivated, proactive with a "can do" attitude.
  2. True passion for IT and willingness to learn and immerse themselves in IT systems and processes.
  3. Customer service focused with the ability to understand the requirements of customers, clients, and internal colleagues.
  4. Logical and methodical approach to problem-solving.
  5. Excellent communication skills, both written and verbal, with the ability to communicate with both technical and non-technical audiences at all levels.
  6. Ability to prioritise and respond to queries within realistic timescales.
  7. Accountable for quality, accuracy, and security.
Technical Skills:
  1. Knowledge and understanding of Microsoft Windows desktop operating systems.
  2. Experience of Active Directory and email administration (Exchange Admin Center).
  3. Experience in supporting desktops, laptops, and printers.
  4. Broad understanding of Microsoft Office applications.
  5. Basic understanding of networking and TCP/IP.
  6. RDS management and experience with virtual platforms.
  7. ITIL v3 Foundation Certification.
  8. Working towards or holding a Microsoft certification for Windows Desktop Operating System (MCSA Windows 7).
  9. Knowledge of Microsoft SQL Server.
  10. Knowledge of Microsoft Server operating systems.
  11. Switch patching and experience with firewalls.

We are looking for a talented and enthusiastic individual who is passionate about IT and has a strong desire to learn and grow with our company. If you are a motivated and proactive IT Support Specialist looking for a new challenge, please apply today

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