Centre Manager

3 days ago


York, York City, United Kingdom Halfords Full time
About the Role

We are seeking a highly motivated and experienced Centre Manager to join our team at Halfords. As a Centre Manager, you will be responsible for leading a team of sales and service advisors, ensuring excellent customer service and driving sales growth.

Key Responsibilities
  • Lead and motivate a team of sales and service advisors to achieve sales and customer service targets
  • Develop and implement sales and customer service strategies to drive business growth
  • Ensure excellent customer service and resolve customer complaints in a timely and professional manner
  • Manage and maintain a high level of customer satisfaction and loyalty
  • Monitor and control costs, including labour and inventory costs
  • Ensure compliance with company policies and procedures
Requirements
  • Proven experience in a sales or customer service role, preferably in a retail or automotive environment
  • Excellent leadership and communication skills
  • Ability to motivate and develop a team
  • Strong customer service skills and a focus on delivering excellent customer experiences
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and ability to use point of sale systems
What We Offer
  • A competitive salary and bonus scheme
  • Opportunities for career development and progression
  • A comprehensive training program
  • A fun and dynamic work environment
  • A range of employee benefits, including discounts on Halfords products and services

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