Air Freight Coordinator
3 hours ago
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Air Freight Coordinator is responsible for managing all bookings from start to finish for allocated customers. This includes developing relationships with customers, issuing booking instructions to overseas offices, processing export and import bookings, and ensuring correct on-time billing to the customer and accruals.
Key Responsibilities
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* Manage all bookings from start to finish for allocated customers
* Develop relationships with allocated customers
* Issue booking instructions to overseas offices
* Process export and import bookings
* Accept all orders and assume full responsibility for their successful completion from door to door
* Proactively inform customers on shipment status, exceptions, and provide intermediate updates on incident solutions
* Process UK customs clearance
* Manage any other site involved in a shipment
* Develop processes and tools to support customer interface and communications
* Take and handle customer inquiries
* Ensure correct on-time billing to the customer and accruals
Requirements
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* Strong background in air freight forwarding, both import and export
* Thoroughly embedded knowledge of start-to-finish air freight process
* Results-driven and good attention to detail
* Good written and spoken English
* Good interpersonal skills
* Ability to build relationships with customers
* Able to prioritize, perform under pressure, and work using own initiative
What We Offer
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* Salary range: k + annual bonus
* Holiday: 25 days + bank holidays
ALS Recruiting Ltd is an equal opportunities employer and welcomes applications from all qualified candidates.
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