Air Freight Operations Coordinator

3 months ago


Feltham, Greater London, United Kingdom Maersk Full time

Job Overview

As an Air Freight Operations Coordinator, you will serve as the key liaison for our clients, ensuring their needs are met while fostering strong relationships. Your role will involve:

  • Client Engagement: Act as the main contact for clients, advocating for their interests within the organization. Develop a deep understanding of their business requirements and service expectations.
  • Customer Satisfaction: Take ownership of the customer journey, aiming to deliver exceptional service that sets us apart in the industry.
  • Operational Execution: Guarantee the seamless handling of shipments by collaborating closely with both clients and internal teams.
  • Compliance Monitoring: Follow established procedures in accordance with agreed standards and specific client requirements, while tracking relevant performance indicators.
  • Revenue Growth: Identify opportunities for upselling and enhance value through our extensive network.

Candidate Profile:

  • Experience in air freight export operations, with a beneficial understanding of import processes.
  • Proactive and results-driven attitude.
  • Strong collaborative and influencing skills.
  • Effective problem-solving capabilities.
  • Excellent communication skills.
  • Familiarity with operational systems.
  • Customer-focused mindset.
  • Comprehensive knowledge of end-to-end air processes.
  • Strong interpersonal skills.
  • Proficient in English, both written and spoken.

What We Provide:

  • Generous annual leave policy with options to buy or sell additional days.
  • Annual performance bonuses and a comprehensive pension plan.
  • Family-oriented benefits and discounts through our partner program.
  • Access to mental and financial wellness resources through our Employee Assistance Program.
  • For qualifying positions, we offer short-term incentives to acknowledge and reward outstanding contributions.
  • While this position is full-time, we are open to discussing flexible working arrangements.

At Maersk, we are dedicated to fostering a diverse and inclusive work environment. We welcome applicants from all backgrounds and are committed to equal opportunity employment. We are also prepared to provide accommodations during the application and hiring process as needed.



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