Air Freight Coordinator

4 hours ago


Feltham, Greater London, United Kingdom ALS Recruiting Ltd Full time
Job Overview

We are seeking a highly skilled Air Freight Coordinator to join our team at ALS Recruiting Ltd. As a key member of our logistics team, you will be responsible for managing air freight accounts from start to finish, developing strong relationships with customers, and ensuring seamless delivery of high-quality service.

Key Responsibilities
  • Manage all air freight bookings from start to finish for allocated customers, ensuring timely and efficient delivery.
  • Develop and maintain strong relationships with customers, providing exceptional service and support.
  • Process export and import bookings, issuing instructions to overseas offices as needed.
  • Proactively inform customers on shipment status, exceptions, and provide intermediate updates on incident solutions.
  • Process UK customs clearance and manage any other sites involved in a shipment.
  • Develop processes and tools to support customer interface and communications.
  • Take and handle customer inquiries, ensuring accurate and timely responses.
  • Ensure correct on-time billing to customers and accruals.
  • Have full responsibility for end-to-end file handling.
Requirements
  • Strong background in air freight forwarding, both import and export.
  • Thorough knowledge of the air freight process, with a results-driven approach and attention to detail.
  • Excellent written and spoken English skills.
  • Good interpersonal skills, with the ability to build strong relationships with customers.
  • Able to prioritize tasks, work under pressure, and use initiative.
What We Offer
  • Salary range: k + annual bonus.
  • Holiday: 25 days + bank holidays.


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