Senior Customer Success Manager

1 month ago

Coventry, Coventry, United Kingdom TrueCommerce Full time
Unlock Your Potential as a Senior Customer Success Manager

Are you ready to take your career to the next level and make a significant impact in the world of supply chain solutions? TrueCommerce is seeking a highly skilled and experienced Senior Customer Success Manager to join our EMEA team.

About the Role

As a Senior Customer Success Manager, you will be responsible for building and maintaining strong, long-term relationships with our most prestigious customers. Your deep understanding of their business needs will enable you to provide strategic guidance and solutions that drive measurable outcomes.

You will also mentor and guide your colleagues, sharing your expertise to enhance the overall effectiveness of our EMEA customer success team.

Key Responsibilities
  • Develop and maintain strong relationships with key stakeholders, acting as a trusted advisor to help clients achieve their goals.
  • Proactively identify opportunities for clients to leverage our solutions, driving product adoption and utilization.
  • Collaborate closely with Sales, Product, and Support teams to deliver seamless customer experiences and resolve any issues that arise.
  • Analyze customer data to gain insights into usage patterns and potential areas for improvement, providing actionable recommendations to clients.
  • Lead customer success initiatives and contribute to the development of best practices that enhance customer engagement and satisfaction.
  • Mentor and coach junior CSMs, helping them develop their skills and advance their careers.
Requirements
  • Minimum + years of experience in customer success, account management, or a related role.
  • Proven track record of managing and growing key client relationships in a BB environment.
  • Strong analytical skills, with the ability to translate data into actionable insights.
  • Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels.
  • Proactive, solution-oriented mindset with a passion for driving customer success.
  • Experience with ChurnZero is highly advantageous.
  • Willingsness and ability to travel as needed to meet with clients and attend industry events.
About TrueCommerce

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We've empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.

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