Senior Customer Success Manager

3 weeks ago

Coventry, Coventry, United Kingdom TrueCommerce Full time

Unlock your potential as a Senior Customer Success Manager at TrueCommerce, a high-performing global supply chain network. We empower some of the biggest brands in the world to improve their supply chain performance.

As a Senior Customer Success Manager, you will be the primary point of contact for a portfolio of high-value clients, ensuring their success and satisfaction with our products and services. You will develop and maintain strong, long-lasting relationships with key stakeholders, acting as a trusted advisor to help clients achieve their goals.

Key responsibilities include:

  • Serve as the primary point of contact for a portfolio of high-value clients, ensuring their success and satisfaction with our products and services.
  • Develop and maintain strong, long-lasting relationships with key stakeholders, acting as a trusted advisor to help clients achieve their goals.
  • Proactively identify opportunities for clients to leverage our solutions, driving product adoption and utilization.
  • Collaborate closely with Sales, Product, and Support teams to deliver seamless customer experiences and resolve any issues that arise.
  • Analyze customer data to gain insights into usage patterns and potential areas for improvement, providing actionable recommendations to clients.
  • Lead customer success initiatives and contribute to the development of best practices that enhance customer engagement and satisfaction.
  • Mentor and coach junior CSMs, helping them develop their skills and advance their careers.

Requirements include:

  • + years of experience in customer success, account management, or a related role.
  • Proven track record of managing and growing key client relationships in a BB environment.
  • Strong analytical skills, with the ability to translate data into actionable insights.
  • Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels.
  • Proactive, solution-oriented mindset with a passion for driving customer success.
  • Experience with ChurnZero is highly advantageous.
  • Willingsness and ability to travel as needed to meet with clients and attend industry events.
  • Based in the UK, preferably local to Manchester or Birmingham is a plus.
  • Experience in EDI is a plus.
  • Ability to speak German and/or Danish is a plus.

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