Dining Service Ambassador

2 months ago


Edinburgh City Centre, United Kingdom Duck & Waffle Full time

Your Role:

We are seeking a skilled Host/Hostess to join our Front of House team at Duck & Waffle. As a key member of our team, you will be responsible for ensuring a warm and welcoming experience for our guests. This includes greeting guests, seating them at tables, and answering phones in a prompt and polite manner. You will also be responsible for maintaining contact with kitchen staff, management, and serving staff to ensure that dining details are handled properly and customers' concerns are addressed.

Your Rewards:

As a valued member of our team, you will receive a highly competitive salary, 50% discount on food and drink for up to 6 people to use in SUSHISAMBA or Duck & Waffle restaurants, 28 days holiday allowance, complimentary breakfast and dinner during shifts, a 'Refer-a-friend cash incentive scheme, Employee of the month rewards, Internal Training and career development, and a Pension Scheme including employer contributions.

Your Requirements:

To be successful in this role, you will need to have at least 1 year of front of house experience in a fast-paced hospitality environment, excellent written and verbal English language communication skills, and the ability to multitask and follow directions. You will also need to be available to work evenings, weekends, and most holidays, and have a professional and well-groomed appearance. Flexibility in scheduling is strongly preferred.

About Us:

Duck & Waffle offers a unique dining experience that combines traditional British cuisine with broad European influences. Our menu features local, rustic, seasonal, and sustainable ingredients, and our dishes are designed for sampling and sharing. We serve from sunrise to sunset, and every hour in between, in a vibrant atmosphere that welcomes guests 24/7.


Key Responsibilities:

- Greet guests and seat them at tables or in waiting areas
- Answer phones in a prompt and polite manner with appropriate scripting
- Maintain contact with kitchen staff, management, and serving staff to ensure that dining details are handled properly and customers' concerns are addressed
- Direct guests to cloakrooms and waiting areas such as Bar and/or lounge
- Maintain a professional and well-groomed appearance
- Ability to multitask and follow directions
- Flexibility in scheduling strongly preferred


What We Offer:

- Highly competitive salary
- 50% discount on food and drink for up to 6 people to use in SUSHISAMBA or Duck & Waffle restaurants
- 28 days holiday allowance
- Complimentary breakfast and dinner during shifts
- 'Refer-a-friend cash incentive scheme
- Employee of the month rewards
- Internal Training and career development
- Pension Scheme including employer contributions


About Us:

Duck & Waffle is a unique dining experience that combines traditional British cuisine with broad European influences. Our menu features local, rustic, seasonal, and sustainable ingredients, and our dishes are designed for sampling and sharing. We serve from sunrise to sunset, and every hour in between, in a vibrant atmosphere that welcomes guests 24/7.



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