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Customer Success Manager EMEA

1 month ago

London, Greater London, United Kingdom Dailymotion Full time

Job Description

Dailymotion is actively looking for a Customer Success Manager within the Customer Success & Account Management team.

As a Customer Success Manager, you will serve as advertiser and agency point-of-contact for all campaign-related inquiries from start to finish of campaign lifecycle.

Your main KPIs are client's conversion and retention.

Your scope will include, but is not limited to, the following:

  • Respond to RFPs and client inquiries working closely with Sales, AdOps and Marketing teams
  • Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives
  • Expand and develop client relationship (client retention, growth, renewal, and client satisfaction)
  • Ability to work on push to increase revenue on his/her portfolio
  • Conduct in-depth analysis of campaign performances and develop actionable insights/recommendations for future campaigns in form of post-campaign reports
  • Collaborate with AdOps team to secure campaign delivery
  • Collaborate with Sales Marketing team to build strong and effective media and insights solutions

Qualifications

  • At least 2 years of experience in adtech, media agency or saleshouse on a similar position
  • First experience with the UK market is appreciated
  • Understanding of key notions in programmatic and digital advertising ecosystem
  • Excellent organizational, interpersonal, and communication (written and verbal) skills
  • Fluent in English and French
  • Solid computer skills including advanced knowledge of MS Suite
  • Ability to handle multiple priorities
  • Strong analytical skills
  • Problem identifier and problem solver
  • Ability to function equally well independently and as part of a team