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Oxford Store Retail Team Member

1 month ago

Oxford, Oxfordshire, United Kingdom FatFace Full time
About FatFace

For over 30 years, we've been dedicated to bringing style and positivity to our customers' lives. Our purpose is to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike.

Role Overview

You will be the face of our business, greeting and serving our customers in a friendly, enthusiastic, and professional manner. You will have the opportunity to learn about our products and provide exceptional service at all times.

Key Responsibilities:
  • Greet and thank customers, ensuring they have a memorable experience with us.
  • Provide excellent customer service, using your knowledge to help customers find the best products to suit them.
  • Process sales, orders, and refunds efficiently and attentively.
  • Process deliveries and ensure stock is replenished and displayed on the shop floor.
  • Maintain general housekeeping and tidying of the shop floor and back of house.
  • Stay up-to-date with company activity and promotions.
  • Support floor moves, sale set-ups, and launches.
Competencies:
  • Deliver excellent customer service standards, focusing on customer needs and satisfaction.
  • Show passion and commitment to the FatFace brand, exhibiting our brand vision and values.
  • Align yourself with our social and environmental mission and champion actions you can directly impact.
  • Provide a personal, genuine, and authentic approach to customer interactions.
  • Act with integrity, demonstrating a passion for, interest in, and understanding of others.
Benefits

We offer a range of benefits, including:

  • 25 days holiday plus bank holidays
  • Generous monthly discount allowance
  • Perkbox online platform with discounts and wellbeing content
  • Dental Insurance (employee-funded)
  • Pension scheme
  • EAP support around the clock
  • Sick pay allowances
  • Sabbatical leave in line with service
  • Enhanced Family Friendly policies
  • Refer a friend scheme