Group Head of Infrastructure Operations

4 weeks ago

Chatham, Kent, United Kingdom OSB Group Full time
About the Role

The OSB Group is seeking a highly skilled and experienced Group Head of Infrastructure Operations to join our team. As a key member of our leadership team, you will be responsible for overseeing the delivery of our IT operations strategy, ensuring the smooth running of our infrastructure and services, and driving continuous improvement across the organization.

About the Team

The Infrastructure Operations team is a critical part of our organization, responsible for providing the technology and infrastructure that underpins our business. As Group Head of Infrastructure Operations, you will lead a team of experienced professionals who are passionate about delivering exceptional service and support to our customers.

Key Responsibilities

Implementing solutions to challenges and problems
Developing and improving infrastructure plans, services, policies, procedures, and processes
Identifying and mitigating risk, ensuring effective controls are in place
Driving continuous improvement, identifying opportunities for growth and development
Contributing to the design and delivery of a quality improvement framework
Supporting the delivery of a wellbeing framework for employees and contributing to the overall development of staff
Overseeing timing, resources, scheduling, and staffing to effectively meet high demand and keep customer experience smooth and timely
Taking a hands-on role where necessary, particularly on project management work, IT budget forecasting, and DR Tests
Nurturing teams of highly technical professional specialists during change/release management
Operationalizing, implementing, and developing the Group's IT Operations Strategy to provide direction to teams
Assisting in analysis, planning, and oversight of all elements of the Group's Infrastructure Operations
Collaborating with key stakeholders across the globe to build and maintain infrastructure systems that are effectively managed and implemented
Translating organizational direction into specific team and individual job expectations through effective coaching, performance management, and monitoring
Ensuring that you and your team fully understand and comply with the organization's Risk Management Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you put customers at the heart of everything you do
Ensuring that you and your team fully understand and comply with the organization's Data Governance Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you treat data as an important corporate asset that must be protected and managed
Maintaining the company's compliance standards and ensuring timely completion of all mandatory online training modules and attestations
Line managing and coaching all direct reports, including all aspects of performance management, development, conduct, sickness management, appraisals, employee administration, and recruitment
As nominated Risk Champion for your function, working alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function
Acting as the Relationship Owner and primary business contact for the vendor(s) assigned to you, responsible for meeting the day-to-day requirements outlined in the Vendor Management & Outsourcing Policy and the Relationship Owner Operating Standards, including completing assigned training, providing a risk assessment related to the vendor(s), monitoring service performance, and ensuring adherence to the Group's Information Security requirements

What We Offer

We offer a competitive salary, discretionary annual bonus opportunity of up to 25%, 30 days annual leave plus bank holidays, contributory pension, life assurance, group income protection, access to private medical insurance and medical cash plan, maternity and adoption leave, paternity leave, and additional benefits such as hybrid working, cycle purchase scheme, technology purchase scheme, season ticket loan, holiday purchase/sell schemes, employee perk portals, payroll giving, and save as you earn scheme.

Requirements

We are looking for a talented individual with extensive experience of service desk/desktop or specialized IT operational support experience or similar role, extensive experience in people management including recruiting talent, managing performance, and training and mentoring staff, extensive experience coordinating installations, upgrades, and maintenance of day-to-day operations, extensive experience working knowledge and understanding of continual service improvement lifecycle, and extensive experience nurturing service delivery around applications, cloud, websites, etc., in a multi-office global environment.

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