Customer Service Development Professional

3 days ago


Birmingham, Birmingham, United Kingdom DHL Germany Full time

Discover a world of logistics and customer service excellence with DHL Germany. As a Customer Experience Executive Apprentice, you will embark on a 21-month journey that combines hands-on experience with structured learning, ensuring you become a skilled professional in the field.

About the Role

You will be part of a dynamic team responsible for delivering exceptional customer experiences, developing strong relationships with clients, and contributing to the growth of our business. Your key responsibilities will include:

  • Organizing and delivering customer service to meet or exceed client expectations
  • Developing a deep understanding of the customer service environment, including the use of technology and software to produce documentation and communicate information
  • Building effective relationships with customers and stakeholders through excellent communication and interpersonal skills
About You

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills at all levels
  • Good IT skills, including proficiency in Excel (desirable)
  • Eagerness to learn and develop your skills in a fast-paced environment
  • A GCSE Grade A* - C (9 – 4) or Functional Skills Level 2 in English and Maths
  • The ability to travel to site and hold a full UK driving license at time of start date
What We Offer

In return for your hard work and dedication, you can expect:

  • A competitive salary of £21,000 per annum, with increases throughout the programme
  • A comprehensive benefits package, including 25 days holiday, pension scheme, medical cover, childcare vouchers, retail discounts, mental health support, and private GP services
  • Ongoing training and development opportunities to help you achieve your career goals
  • The chance to work with a global leader in the logistics industry and contribute to its success


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