Claims Manager

6 days ago

Southampton, Southampton, United Kingdom Trinity Claims Full time
Job Title: Loss Adjuster

Trinity Claims is a leading claims management company based in the UK, dedicated to delivering exceptional claims services to our partners. Our team of experienced professionals is committed to providing excellent customer service while managing claims costs and expenses within the scope of the insurance policy.

Key Responsibilities:
  • Manage a portfolio of large or complex claims, ensuring customers receive excellent service while managing claims costs and expenses within the scope of the insurance policy.
  • Effective day-to-day management of claims under your control, including excellent communication with policyholders, suppliers, and loss assessors.
  • Drive settlement (cash or reinstatement) of the buildings element of each claim in your control, in conjunction with the Buildings Surveyor Team.
  • Produce a large or complex report and deliver it to the Claims SMT within agreed timeframes.
  • Maintain claim files to a very high standard, ensuring all documents, photographs, and communications are accurately recorded in chronological order for audit, complaints analysis, and client review.
  • Manage system claim reserves and payments, ensuring Total Incurred values are as accurate as possible and maintained as such until the claim is concluded.
  • Support the Customer Relations Team with complaints, particularly those involving the FOS.
  • Manage your own diary, including coordinating customer appointments for site visits and hotel accommodation, if applicable.
Requirements:
  • 5 years' previous experience in an insurance claims-related handling role.
  • Experience working in home insurance claims.
  • High-level understanding of insurance/indemnity policies and legal structure.
What We Offer:
  • Basic Salary £40-42,000 (DOE) + £4,800 Car Allowance.
  • Market-leading benefits, including life insurance cover, enhanced company pension scheme, and cycle to work scheme.
  • 25 days Annual leave plus statutory holidays.
  • Free on-site parking, free on-site breakfast bar, and discretionary performance-related bonus.
  • Employee of the month and employee of the year awards, refer a friend scheme, and an extra day's holiday for your birthday.
  • Paid volunteering/charity day a year, support in your development and wellbeing, including an Employee Assistance Program (EAP).
  • Eye test vouchers, training and development opportunities through Trinity Academy and Apprenticeship programs, and social events.

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of their gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

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