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Guest Service Coordinator

2 months ago

London, Greater London, United Kingdom Hyatt Corporation Full time

About the Role

The Guest Services Coordinator is a key member of our front office team, responsible for ensuring seamless guest experiences from arrival to departure.

Key Responsibilities

  • Manage non-vip allocation for the day and future days, ensuring optimal guest satisfaction.
  • Provide exceptional guest service, covering guest service roles as needed, and monitoring guest emails and requests.
  • Implement queue room procedures to minimize wait times and enhance guest experience.
  • Review arrival lists and allocate rooms according to guest preferences, length of stay, and notes.
  • Prepare for group arrivals, ensuring smooth check-ins and departures.
  • Collaborate with senior shift leaders and shift leaders to optimize customer service goals.
  • Perform administrative tasks, including arrival checks, no-shows, and traces.
  • Identify upsell opportunities for future days and communicate with guests.
  • Maintain effective communication with operational departments.

About Andaz London Liverpool Street

As a Guest Services Coordinator at Andaz London Liverpool Street, you will be part of a vibrant 5-star lifestyle hotel in the heart of East London. Our hotel offers a range of dining options, from Brasserie to Japanese cuisine, ensuring guests have a diverse culinary experience.

Our Values

At Hyatt, we care for people so they can be their best. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing guide our actions and decisions. As a member of our team, you will be part of a global community that celebrates diversity, equity, and inclusion.

Why Join Us?

At Hyatt, everyone's role matters. Opportunities are yours to shape, and your individuality is celebrated. We believe that hospitality is more than just a job – it's a career for people who care. Join us and be part of a team that makes travel more human, connected, and sustainable.