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Order Processing Specialist
2 months ago
Job Summary:
We are seeking a highly organized and detail-oriented individual to join our team as a Sales Order Coordinator. In this role, you will be responsible for processing high-volume sales orders, managing inventory, and providing exceptional customer service.
Key Responsibilities:
- Order Processing: Take and process orders from sales representatives, customers, and other stakeholders in a timely and accurate manner.
- Inventory Management: Manage inventory levels, track orders, and ensure that products are delivered to customers on time.
- Customer Service: Provide exceptional customer service, respond to customer inquiries, and resolve any issues that may arise.
- Ullage Claims: Process ullage claims for out-of-date products or faulty items.
- Free Stock and Samples: Process free stock, samples, and collections for buyers and account managers.
- Card Payments: Take card payments over the phone for orders.
Requirements:
- Excellent Communication Skills: Possess excellent telephone manner and communication skills to interact with customers and stakeholders.
- Technical Skills: Have a good working knowledge of Excel and other software applications relevant to the role.
Working Environment:
This is an office-based role that requires a high level of organization, attention to detail, and ability to work under pressure. The successful candidate will be able to work independently and as part of a team to achieve business objectives.
