Hotel Attendant

1 month ago

Newbury, West Berkshire, United Kingdom HOTELCARE Full time

Company Overview:

HOTELCARE, the leading hotel support services provider in the UK, boasts over 30 years of experience serving 200+ hotels nationwide. We offer premium staff and services, including cleaning over 10,000 rooms daily, catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices.

We collaborate with ICE UK to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

Salary: Up to £28,000 per annum, depending on experience.

Job Description: As a Hotel Attendant, you will be integral to maintaining impeccable cleanliness standards in hotels nationwide. Your role involves consistently delivering high levels of room cleanliness, ensuring guest satisfaction.

Key Responsibilities:

  • Clean and tidy guest rooms to established standards.
  • Change bed linens, replace towels, empty trash bins, and restock amenities.
  • Dust furniture, vacuum carpets, and clean mirrors for a neat appearance.
  • Sanitize surfaces thoroughly for hygiene maintenance.
  • Maintain stock levels of cleaning supplies and toiletries.
  • Promptly report any maintenance issues or damages.
  • Follow supervisor instructions and adhere to safety protocols.
  • Ensure the security of guest rooms and the privacy of guests.
  • Provide professional and respectful service to guests and respond to their requests promptly.

Person Specification:

Experience:

  • Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions.

Skills and Knowledge:

  • Physical ability to lift, bend, and stand for extended periods.
  • The ability to work individually and as part of a team.
  • Strong time management skills.
  • Attention to detail.
  • Flexibility and willingness to learn.
  • A 'Can Do' attitude.
  • Adaptability to organisational needs.
  • Ability to prioritise and multi-task.
  • Capability to provide excellent customer service.
  • Self-motivation and accountability.
  • Ability to work confidentially and with integrity.
  • Ability to work under pressure and to follow instructions.
  • Awareness of safety regulations and compliance.

Benefits:

  • Up to 28 days paid holidays.
  • A permanent job with flexible working hours to suit your lifestyle.
  • Free lunch on duty (site dependant).
  • Full on-site training.
  • Salary finance with exclusive rates.
  • Career progression opportunities.
  • Automatic enrolment into a workplace pension.
  • Recognition, incentives, and awards.

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