Reservations Agent

Reservations Agent

We are looking for a highly motivated professional Reservations Agent to join our team at the Signet Collection.

Signet Collection is a vibrant new hotel company created by seasoned hotelier and restaurateur Hector Ross, whose vision is to create meaningful stays in time-honoured places throughout the UK. Founded with a mission to create extraordinary boutique hotels in curated destinations for the most discerning travellers. The Signet Collection is a home grown and hands-on brand, resolute in its dedication to crafting stunning design in historically significant properties, preserving authenticity and delivering unparalleled F&B, service and experiences.

If you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you

We offer:

- An amazing opportunity to be part of a very exciting adventure.
- An excellent starting salary and generous tronc.
- Fun and a professional work environment.
- Team meals on shift.
- Opportunity to grow and develop.
- Exciting Long Service Awards.
- Generous Refer a Friend Scheme.
- Supplier trips and visits.
- Flexibility to move within the Group.
- Team Discounts.
- 28 days’ holiday plus an extra day on your birthday

You will:

- Check on a daily basis all OTA cancellations and new reservations
- Check new bookings for “hotel collect payments” each day
- Check messages from external suppliers
- Check booking on waitlist, call if cancellations allow
- RoomLynx - monitor page to ensure all channels are active
- Check in Master Accounts
- Update STR
- Attend daily communications meeting
- Check new daily reservation and check that rates have been updated
- Check cancelled rooms from prior day and charge where applicable
- Respond to report from accounts with details of the pickups and cancelled rooms
- Charge deposits
- Check any 000 rooms. Check any Pay Masters to be checked in
- Create group reservations and negotiate rates
- Follow up groups
- Check the days check ins and ask reception team to call late arrivals
- Send VIP and hotels availability handover to reception every Friday.
- Attend revenue meeting to ensure revenue is maximise on future dates
- Train and develop reception team as required
- Ensure that all company rules and regulations relating to Hygiene, Health and Safety are being followed.

So, if this inspires you and you would like to be a part of our team on this exciting new adventure, we would love to hear from you

INDFOH