Reservations Agent

Reservations Agent

We are looking for a highly motivated professional Reservations Agent to join our team at the Signet Collection.

Signet Collection is a vibrant new hotel company created by seasoned hotelier and restaurateur Hector Ross, whose vision is to create meaningful stays in time-honoured places throughout the UK.

Founded with a mission to create extraordinary boutique hotels in curated destinations for the most discerning travellers.

The Signet Collection is a home grown and hands-on brand, resolute in its dedication to crafting stunning design in historically significant properties, preserving authenticity and delivering unparalleled F&B, service and experiences.

If you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you

We offer:

• An amazing opportunity to be part of a very exciting adventure.
• An excellent starting salary and generous tronc.
• Fun and a professional work environment.
• Team meals on shift.
• Opportunity to grow and develop.
• Exciting Long Service Awards.
• Generous Refer a Friend Scheme.
• Supplier trips and visits.
• Flexibility to move within the Group.
• Team Discounts.
• 28 days' holiday plus an extra day on your birthday

You will:

• Check on a daily basis all OTA cancellations and new reservations
• Check new bookings for "hotel collect payments" each day
• Check messages from external suppliers
• Check booking on waitlist, call if cancellations allow
• RoomLynx monitor page to ensure all channels are active
• Check in Master Accounts
• Update STR
• Attend daily communications meeting
• Check new daily reservation and check that rates have been updated
• Check cancelled rooms from prior day and charge where applicable
• Respond to report from accounts with details of the pickups and cancelled rooms
• Charge deposits
• Check any 000 rooms. Check any Pay Masters to be checked in
• Create group reservations and negotiate rates
• Follow up groups
• Check the days check ins and ask reception team to call late arrivals
• Send VIP and hotels availability handover to reception every Friday.
• Attend revenue meeting to ensure revenue is maximise on future dates
• Train and develop reception team as required
• Ensure that all company rules and regulations relating to Hygiene, Health and Safety are being followed.

So, if this inspires you and you would like to be a part of our team on this exciting new adventure, we would love to hear from you

INDFOH

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