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Account Director
2 months ago
We are seeking an experienced Account Director to join our team at MFK Recruitment. As a key member of our commercial department, you will be responsible for fostering and expanding our key strategic customer relationships within the business sector.
Key Responsibilities:- Client Relationship Management: Establish and nurture strong, enduring relationships with key business clients, serving as the primary point of contact to fulfil and surpass their requirements.
- Strategic Planning: Formulate and execute strategic account plans to secure client contentment and drive business expansion objectives.
- Collaboration: Collaborate intimately with cross-functional teams, including sales, marketing, and technical support, to ensure a unified strategy in managing and advancing key accounts.
- Contract Negotiation: Spearhead contract negotiations and finalise agreements to maximise profitability while guaranteeing the provision of premium IT services that cater to the specific demands of business clients.
- Performance Monitoring: Monitor and report on key account metrics, delivering consistent updates to both internal and external stakeholders on the status of initiatives and the overall vitality of the client relationship.
- Budget Management: Oversee account budgets, ensuring that financial objectives are achieved and resources are allocated to meet client needs.
- Client Advocacy: Serve as a champion for the client within the organisation, making certain that their insights and requirements are conveyed and addressed by the pertinent teams.
- Issue Resolution: Act as a point of escalation and guarantee that any critical requests or escalations are managed by the relevant teams and that a prompt resolution is attained to uphold client satisfaction.
- At least 5 years of progressive leadership experience in account management or business development is required. Experience within the IT sector is essential, particularly in managing strategic business accounts. Familiarity with commercial business operations, financial management, and market dynamics is crucial. Exposure to technology solutions and services relevant to businesses is preferred.
As an Account Director at MFK Recruitment, you will have the opportunity to work with a fast-growing client in Cambridge, with a dynamic expansion path within the commercial sector. You will be part of a team that values customer-centricity, adaptability, and strategic business thinking. We offer a competitive annual salary of £50,000 - £55,000 with double OTE, as well as opportunities for career growth and professional development.