Hotel Reservations Team Lead
4 weeks ago
Overview
Hyatt Regency London – The Churchill is a luxurious hotel located in the heart of London's West End, offering 440 sophisticated guestrooms and 11 meeting spaces.
About the Role
We are seeking an experienced Reservations Supervisor to join our team. This role will be responsible for supervising colleagues within the department, ensuring that guest bookings are set up correctly, and maintaining high standards of service as stated in the Departmental Operations Manual.
Responsibilities
- Supervise colleagues within the department, ensuring correct standards and methods of service are maintained
- Ensure guest bookings are set up correctly, including personalized information
- Answer mails correctly and professionally
About Our Benefits
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt, not just for you but also your family and friends from the day you start
- Free meals on duty
- 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities
What You Will Enjoy
- Competitive salary of £35,000 - £45,000 per annum, depending on experience
- Opportunities for career growth and professional development
- A supportive and collaborative work environment
- The chance to work with a global hospitality leader
About Us
At Hyatt, we are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We believe that hospitality is more than just a job – it's a career for people who care.
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