Account Manager
3 days ago
The Instant Group is a leading provider of flexible workspace solutions, empowering businesses to thrive in a rapidly changing market. With a global presence and a commitment to innovation, we help organizations achieve their goals through seamless connections between supply and demand.
The RoleWe are seeking an experienced Account Manager to join our team in Newcastle. As a key contact for several key accounts, you will lead and manage serviced office transactions, ensuring that flex solutions meet client needs, timescales, and budgets. Your expertise will be instrumental in identifying opportunities for selling additional Instant services to clients, while maintaining strong relationships and adhering to our values.
Key Responsibilities- Work with the Client global account team to ensure the successful introduction, implementation, and ongoing delivery of contracts or services.
- Manage client relationships, develop additional revenue streams, and retain accounts.
- Recognize opportunities for selling additional services and support the coordination of them within our business.
- Ensure timely completion of lease administration across a global portfolio.
- Work with the Client Account Team to put together an ADP for each client.
- Deliver exceptional customer service and ensure each client receives contracted services.
- Competitive pay scales reviewed annually.
- Discretionary annual company bonus.
- Private healthcare and life cover.
- Hybrid working with a focus on connectivity, flexibility, and bigger relationships.
- Bespoke training programmes and our bespoke 'Instant Learning' portal.
- Reward Gateway (discounts).
- Wellbeing Centre.
- Global Employee Assistance Programme.
- Brilliant colleague recognition scheme.
- Generous referral scheme.
- Laptop / tech provided.
- Early finish on a Friday.
- Alignment with our company behaviours: Play To Win, Own Your Outcome, Solve It Together, Help Each Other Grow.
- Excellent relationship building skills, with the ability to challenge, influence, and give advice to clients.
- Proactive, flexible, and hands-on, with problem-solving abilities that inspire confidence and trust.
- Engaging personality, with confidence in your abilities but a willingness to learn and improve.
- Account management/development experience.
- Individual who can 'think' and 'do' – and isn't precious about getting their hands dirty.
- Team player who is able to work on own initiative.
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