Account Manager
2 days ago
We are seeking a highly skilled and experienced Account Executive to join our team at Coffee Design Ltd. As an Account Executive, you will be responsible for managing client relationships, ensuring the smooth running of all projects, and delivering high-quality solutions that exceed client expectations.
Key Responsibilities:
- Develop and maintain strong relationships with clients, serving as the primary point of contact for their design and digital needs
- Manage client expectations through effective communication, responding to requests and problem-solving
- Collaborate with cross-functional teams to develop and execute project plans that meet or exceed client goals
- Ensure all project deliverables are completed on time and meet quality standards
- Monitor project progress and identify and mitigate risks and issues
- Lead project meetings, including kick-offs, status updates, and review sessions
- Provide regular project updates and reports to clients and agency management
- Manage budgets, invoice clients, and manage purchase orders using our financial management system, with support from our finance and account team
Requirements:
- Educated to a degree level
- 3 years of experience in a similar role within an agency environment
- Exceptional communication and interpersonal skills
- Excellent customer service orientation with a strong understanding of client needs
- Knowledge of design and digital services and processes
- Proven ability to manage multiple projects, priorities, and timelines simultaneously
- Strong organisational and time management skills
- Ability to work independently and collaboratively in a team environment
- Willingness to work outside of standard business hours as needed
About Us:
Coffee Design Ltd is a creative agency dedicated to delivering exceptional and innovative solutions to our clients. We pride ourselves on delivering impactful and engaging brand experiences through collaboration and communication with our clients.
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