Senior IT Support Specialist

1 month ago


Preston, Lancashire, United Kingdom Digital Waffle Full time

Senior IT Support Engineer

About the Role

We are seeking a highly skilled Senior IT Support Engineer to join our dynamic team at Digital Waffle. As a key member of our IT department, you will play a crucial role in providing technical support and resolving complex IT issues.

Key Responsibilities

  • Serve as the highest level of escalation for technical issues, troubleshooting complex problems, and providing expert guidance and solutions
  • Lead and participate in infrastructure projects, including system upgrades, migrations, and implementations
  • Perform advanced troubleshooting and root cause analysis for server, network, and application-related incidents
  • Maintain accurate documentation of system configurations, procedures, and troubleshooting guides
  • Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation

Technical Requirements

  • Experience in monitoring and maintaining systems and networks
  • Proven experience as a 2nd/3rd Line IT Engineer or similar senior technical role
  • Ability to prioritize and manage multiple tickets
  • Experience with installation and configuration of systems
  • Experience in diagnosing faults on both hardware and software
  • Experience in solving technical and application issues by phone, email, or in person


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