Senior IT Support Specialist
1 month ago
Senior IT Support Engineer
About the Role
We are seeking a highly skilled Senior IT Support Engineer to join our dynamic team at Digital Waffle. As a key member of our IT department, you will play a crucial role in providing technical support and resolving complex IT issues.
Key Responsibilities
- Serve as the highest level of escalation for technical issues, troubleshooting complex problems, and providing expert guidance and solutions
- Lead and participate in infrastructure projects, including system upgrades, migrations, and implementations
- Perform advanced troubleshooting and root cause analysis for server, network, and application-related incidents
- Maintain accurate documentation of system configurations, procedures, and troubleshooting guides
- Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation
Technical Requirements
- Experience in monitoring and maintaining systems and networks
- Proven experience as a 2nd/3rd Line IT Engineer or similar senior technical role
- Ability to prioritize and manage multiple tickets
- Experience with installation and configuration of systems
- Experience in diagnosing faults on both hardware and software
- Experience in solving technical and application issues by phone, email, or in person
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