Store Operations Manager
3 weeks ago
Job Title: Store Operations Manager
About the Role:
As a Store Operations Manager at Sunglass Hut, you will be responsible for overseeing all aspects of store operations, including sales, profitability, recruiting, maintenance, and inventory control. You will ensure excellent customer service is delivered and improve the overall business performance by achieving objectives through effective management, leadership, and development of the people in your team.
Responsibilities:
- Oversee the store's day-to-day operations.
- Ensure all KPI targets and expectations are delivered.
- Ensure costs are kept to a minimum and stock loss is within company guidelines.
- Regularly analyses sales performance, maximising strengths and reviewing poor performance to establish an action plan for improvement
- To follow all company policy and procedures to ensure safety and security of the business
- Network effectively with internal and external stakeholders
- Keep abreast of and be knowledgeable of competitor activity
- Deliver memorable customer service and exceptional product knowledge
- Maintain inspiring visual merchandising in store as per guidelines
- Ensuring that the store is always on top of the competition by being commercially focused
- Recruit, lead, motivate and inspire your team to succeed in store
- Create an engaging and positive working environment
- Establish a store culture that embraces diversity and maximises the learnings from a diverse team
- Lead store team to deliver brand story (and Sunglass Hut experience, if applicable) through effective store management
- Set and execute sales performance goals to increase profitability
- Hire, train, and assess store employee's productivity and performance
- Maintain orderly, presentable appearance of the store
Requirements:
- High school education or equivalent experience
- 2+ years' store management experience
- Fluent English
What we offer:
- Great benefits such as free eyewear, generous holidays allowance, pension package, monthly bonus and commission structure, etc.
- Internal mobility across countries, brands and departments
- Career progression and development
- Generous incentives conducted in store
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