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Operational Excellence Manager
2 months ago
We are seeking a highly skilled Operational Excellence Manager to join our team at TalkTalk Group. As a key member of our organization, you will play a critical role in driving operational performance and improving the customer experience.
Key Responsibilities- Lead the analysis of operational data to identify opportunities for improvement and develop strategies to address performance gaps.
- Collaborate with internal and external stakeholders to implement process improvements and drive cultural change.
- Develop and maintain stakeholder management reports and presentations to communicate key findings and recommendations.
- Proactively challenge peers and stakeholders to reduce costs, improve services, and drive industry-first customer experiences.
- Analyze qualitative and quantitative data to identify performance improvement opportunities and develop solutions.
- Lead virtual and direct teams on implementing operational change, leveraging a continuous improvement methodology.
- Develop and maintain documentation of key insights, quality analysis, and root cause work to inform business decisions.
- Lead the delivery of new change, minimizing impact to operational performance.
- Proven experience in operational excellence, customer experience, or a related field.
- Strong analytical and problem-solving skills, with the ability to present findings to stakeholders.
- Excellent communication and stakeholder management skills, with the ability to lead virtual and direct teams.
- Ability to challenge the norm and drive cultural change.
- Experience with process improvement methodologies and tools.
TalkTalk Group is a dynamic and inclusive workplace that values diversity and innovation. We are committed to creating a culture where you can truly be yourself and contribute to our success.
