Supervisor - Luxury Sales

1 month ago

Kingston upon Thames, Greater London, United Kingdom Flannels Full time
The Opportunity

We are seeking a highly motivated and experienced Supervisor to join our team at Flannels. As a Supervisor, you will be responsible for delivering exceptional customer service, driving sales, and leading a team of sales associates.

The Responsibility
  • Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
  • Confidently make recommendations to achieve sales and targets
  • Drive and achieve individual and team objectives, and be accountable for meeting your own sales results and KPIs
  • Stay up-to-date with industry trends and maintain a high level of product knowledge
  • Proactively engage with clients to develop customer loyalty
  • Own the planning and delivery of in-store events in conjunction with the store and brands
  • Maintain high standards of visual presentation in stores
  • Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
  • Support with stock counts and other operational duties
  • Be a Brand Expert through positive promotion of product and company image at all times
  • Lead by example to support and coach the sales team
  • Support the store management team
  • Develop strong relationships with brand representatives
  • Perform as a team player, participating in all activities to contribute to the store objectives
  • Ensure compliance with all policies and procedures
  • Champion our company culture and values
Qualifications

We are looking for a candidate who can demonstrate:

  • A high level of personal energy
  • Confidence, assertiveness, and personability
  • A positive and enthusiastic attitude with a can-do approach
  • Great communication skills
  • A self-driven approach to upskilling and learning
  • Resilience and resourcefulness
  • A natural coaching and leadership ability
The Rewards
  • Basic Salary £32,495
  • Weekly/Monthly & Quarterly Commercial Bonuses
  • Stocktake Bonuses
  • Commission-led bonuses across a wide range of products
  • Monthly Group Rewards and Recognition
  • Long Service Awards
  • Eligibility for the Fearless1000 Incentive Scheme
  • Access to a wide range of Development Courses with National Qualifications
  • 28 Days Holiday
  • 50% In-store Uniform Discount
  • Discounted Gym Membership
  • Cycle to Work Scheme
  • Group-wide 20% Discount across all Frasers Group brands

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