Healthcare Service Delivery Manager
14 hours ago
Apollo Home Healthcare is seeking a skilled and experienced professional to fill the role of Operations Manager. This position plays a crucial role in the success of our home healthcare service.
The ideal candidate will have a strong background in managing healthcare services, with experience in overseeing delivery teams and developing operational procedures.
This is an exciting opportunity for a motivated individual who is passionate about delivering high-quality care and wants to make a real difference in people's lives.
Key Responsibilities:
- Managing the escalation of accidents, incidents, and complaints
- Recruiting and retaining care staff to assist service users who require complex care packages
- Establishing and maintaining robust operational procedures in the office to ensure high-quality service delivery
- Meeting budget goals and managing office-related costs
- Overall responsibility for the safe service delivery in line with CQC regulations and company policies and procedures
- Supervising the introduction of new complex packages safely
- Participating in meetings and forums to assess service provision
- Transitioning to the role of Registered Manager after a successful probation period
Salary: £42,000 - £46,000 per annum, plus a substantial quarterly bonus.
Benefits:
- 25 Days Annual Leave, plus Bank Holidays
- An extra day off on your birthday*
- Substantial Bonus Scheme (Quarterly)
- Loyalty reward programs at 3 and 5 years*
- Refer a friend scheme
- Workplace pension
- Access to private healthcare following successful completion of a 6-month probation
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