Customer Service Representative

5 days ago


Hampshire, United Kingdom Karter Thomas Ltd Full time
Customer Repairs Advisor

We are seeking a skilled Customer Repairs Advisor to join our team at Karter Thomas Ltd. As a key member of our housing management team, you will be responsible for delivering a high-quality, responsive service to our tenants.

Key Responsibilities:
  • First Point of Contact: Manage tenant enquiries relating to repairs, handling requests in a professional manner and explaining technical matters clearly and concisely.
  • Repair Coordination: Support the development and implementation of Responsive Repairs processes and procedures, ensuring timely and effective resolution of issues.
  • Customer Feedback: Collate and process customer feedback information for the monitoring of contractors' performance.
  • Team Collaboration: Work closely with the Customer Service Responsive Team to provide a strong customer service to tenants on matters of Responsive Repairs.

For a conversation regarding this role, please get in touch with us.



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