Customer Service Representative
1 week ago
Job Summary:
The Four Seasons Hotel Hampshire is seeking a highly skilled and customer-focused Customer Service Representative to join our Guest Experience team. As a key member of our team, you will be responsible for providing exceptional service to our guests, responding to their requests, and ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Respond to guest requests and inquiries in a timely and professional manner
- Assess guest needs and provide personalized recommendations to enhance their stay
- Collaborate with other departments to ensure seamless service delivery
- Comply with all Four Seasons' policies and procedures
- Participate in ongoing training and development to improve skills and knowledge
What We Offer:
- Free Shuttle Bus transport from local towns/stations to the hotel
- Guest Experience Program, including an overnight stay with breakfast
- Employee Travel Program with complimentary nights and reduced rates on rooms and 50% F&B discount in Four Seasons properties worldwide after 6 months of employment
- Excellent Training and Career Development opportunities
- 28 days holiday per annum including bank holidays (increasing based on length of service)
- Group Personal Pension Plan upon completion of three months' service
- Bupa Dental Insurance after 1 year's service
- Discounted Gym Membership
- Uniform and free meals on duty
- Employee Recognition Programmes and more
About Us:
The Four Seasons Hotel Hampshire is an intimate retreat steeped in history and set in picturesque countryside surroundings. Our Georgian Manor House has 134 bedrooms and suites, a beautiful award-winning Spa, and many outdoor activities. We are committed to providing exceptional service and creating unforgettable experiences for our guests.
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