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Customer Service Representative

2 months ago

Hampshire, United Kingdom ESS Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at ESS. As a key member of our sales team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Serving Customers: Provide a high level of customer service, ensuring customers receive a personalized and easy shopping experience.
  • Product Knowledge: Be knowledgeable about our products and services, and use this knowledge to help customers make informed purchasing decisions.
  • Representing the Company: Represent ESS and maintain a positive brand image, ensuring customers have a positive perception of our company.
  • Cash Handling: Handle cash and operate the cash register accurately and efficiently.
  • Health and Safety: Comply with Health and Safety regulations, ensuring a safe working environment for yourself and others.
Requirements
  • Customer Service Skills: Possess excellent customer service skills, with the ability to greet customers with a smile and serve them with pride.
  • Initiative and Decision Making: Take initiative and make decisions that are right for our customers, demonstrating a proactive approach to customer service.
  • Teamwork and Communication: Be an excellent team player with great communication skills, able to work effectively with colleagues to achieve sales targets.
  • Timekeeping and Reliability: Demonstrate great timekeeping and reliability, ensuring you are available to work your scheduled hours.
About ESS

ESS is a leading provider of food and support services to the Defence, Government, and Energy sectors. We pride ourselves on delivering exceptional customer service and creating a positive work environment for our employees.