Service Delivery Manager

4 days ago


Whitehaven, Cumbria, United Kingdom NHS Full time

We are seeking a highly skilled Service Delivery Manager to lead our new Mental Health Service in Whitehaven, Cumbria.

">About the Role

This exciting opportunity has arisen for a Mental Health Team Lead to join our team in Whitehaven. As a key member of our team, you will be responsible for managing the Whitehaven Safe Haven/Crisis Support Team, providing day-to-day support and leadership to the team, managing resources, support networks, and public relations within and relating to the service.

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The successful candidate will have significant experience of managing a team, including associated HR processes, and working in a health or social care setting. They will also have experience of working with people who have severe mental illness or complex health conditions.

Key Responsibilities
  • Team Management: Manage a team of up to 9 staff (Case Workers/Senior Case Workers) to deliver a service in line with commissioned contracts and relevant quality standards, meeting SLAs and KPIs.
  • Service Development: Ensure good support and non-clinical supervision systems are in place and adhered to, to meet the needs of the service.
  • Data Analysis: Provide quarterly reports for commissioners to collate and analyze data to support performance monitoring and KPIs, enhancing services and meeting contractual requirements.
  • Risk Management: Coordinate with the Service Manager to ensure robust risk, personal safety, and information sharing processes are in place and adhered to by the staff team, providing safe and high-quality care.
Salary and Benefits

The salary for this role is £45,000 - £55,000 per annum, depending on experience. The post also offers a range of benefits, including 30 days annual leave, enhanced pension, and access to a wellbeing programme.

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Please note that due to the nature of this role, it is essential that you live locally to Whitehaven and are able to travel across Copeland.



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