Service Delivery Representative
1 week ago
We are looking for a dedicated Service Delivery Representative to become a key member of our inbound customer service department in Whitehaven.
About the Job
- You will be responsible for providing outstanding customer service, identifying and implementing process improvements to enhance service quality and operational performance, and collaborating with operations employees at all levels.
Responsibilities
- To collaborate with operations employees at all levels, ensure work activities meet customer expectations, and diagnose customer issues through detailed questioning and active listening.
- To investigate and interpret data from various systems, manage customer expectations, and set realistic timescales for actions.
- To promote products aligned with marketing input, conduct outbound calls following events and system unavailability, and review personal performance statistics.
- To take responsibility for development, respond to and resolve written customer contacts, and contribute to the team's success.
Benefits
- A competitive hourly rate of £12.77 per hour, paid weekly, every Friday, and a range of rota options.
- Opportunities for growth and development, full training, and a supportive team environment.
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