Service Delivery Representative

1 week ago


Whitehaven, Cumbria, United Kingdom The Recruitment Co. Full time

We are looking for a dedicated Service Delivery Representative to become a key member of our inbound customer service department in Whitehaven.

About the Job

  • You will be responsible for providing outstanding customer service, identifying and implementing process improvements to enhance service quality and operational performance, and collaborating with operations employees at all levels.

Responsibilities

  • To collaborate with operations employees at all levels, ensure work activities meet customer expectations, and diagnose customer issues through detailed questioning and active listening.
  • To investigate and interpret data from various systems, manage customer expectations, and set realistic timescales for actions.
  • To promote products aligned with marketing input, conduct outbound calls following events and system unavailability, and review personal performance statistics.
  • To take responsibility for development, respond to and resolve written customer contacts, and contribute to the team's success.

Benefits

  • A competitive hourly rate of £12.77 per hour, paid weekly, every Friday, and a range of rota options.
  • Opportunities for growth and development, full training, and a supportive team environment.


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