HR Process Specialist

4 weeks ago

Belfast, United Kingdom Citi Full time
Job Title: HR Process Specialist

Citi is seeking a highly skilled HR Process Specialist to join our HR Partnership & Delivery team. As a key member of our team, you will play a critical role in supporting the development and implementation of HR processes and procedures that drive business results.

Job Summary:

The HR Process Specialist will be responsible for coordinating and disseminating information on process, policy, and procedure changes, ensuring the successful completion of projects managed. This role will also involve managing daily product, policy, and procedure queries raised by team members, liaising with key stakeholders to implement new procedures or clarify any misinterpretation as required.

Key Responsibilities:
  • Coordinates and disseminates information of process, policy, and procedure changes and ensures the successful completion of projects managed.
  • Manages on a daily basis the investigation of a product, policy, and procedure queries raised by team members.
  • Liaises with key stakeholders to implement new procedures or clarify any misinterpretation as required.
  • Regularly leads on the review of processes, policies, and procedures to identify process gaps and recommend process updates/policy & procedure revisions associated with Project Management and Business Compliance.
  • Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
  • Ensures change control is executed throughout project.
  • Facilitates the transition of systems, product & process development to minimize adverse operations impact by ensuring that the business is informed and always aware of the status of process improvements, procedure & systems enhancements and corrective actions for risk issues, identified for the business.
  • Participates in the delivery of internal communications enabling the business officers to effectively service clients.
  • Provides feedback to Project Management leadership regarding risk issues/business cases raised by specific business units.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and/or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements:
  • Demonstrate strong business knowledge including the understanding of core businesses, supporting processes and operations.
  • Knowledge of HR policies and procedures.
  • Outstanding problem-solver, Should demonstrate a commitment to quality and attention to detail.
  • Ability to operate within and utilise structured project management techniques.
  • Experience of delivering change management activities.
  • Demonstrate multi-tasking ability and a consistent record of stakeholder delivery and support.
  • Excellent communication skills both written and verbal with the capability to Influence key stakeholders.
  • Experience of navigating complex organisational structures.
  • Ability to use reporting tools and excel to analyse and interpret complex data sets.
  • Proficient in Microsoft Office with an emphasis on PowerPoint.
  • Microsoft Office Visio experience preferred.
  • Proven track record of delivery in a complex professional services organization - preferably in a HR discipline.
  • Strong project management and stakeholder management skills.
  • Consistently demonstrates clear and concise written and verbal communication skills.
What We Offer:

Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. We offer a competitive base salary, a generous holiday allowance, a discretionary annual performance-related bonus, private medical insurance packages, an employee assistance program, a pension plan, paid parental leave, special discounts for employees, family, and friends, and access to an array of learning and development resources.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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