IT Support Specialist Windows Server

3 weeks ago


Swindon, Swindon, United Kingdom Xact Placements Limited Full time

Xact Placements Limited is seeking an IT Support Specialist Windows Server to join their team in Swindon. As a key member of the IT team, you will be responsible for delivering excellent IT Support services to the user community, having a willingness to learn, grow and share knowledge to ensure that the team provides service excellence to the user community.

About the Role:

The successful candidate will be the first point of contact for the IT user community for any IT-related issues, problems, incidents or requests. Your primary focus will be on assessing, troubleshooting and resolving all end user computing issues using known troubleshooting methodologies.

Key Responsibilities:

  • Assess, troubleshoot and resolve all end user computing issues using known troubleshooting methodologies.
  • Help to develop processes and methods of operating that confirm to ITIL disciplines.
  • Work from or travel to company sites to provide extended end user computing services to the user beyond that provided from our offices as required.
  • Ensure that all work carried out for users is recorded in the in-house systems, that work is correctly attributed which enables us to accurately demonstrate performance of the service to the business units.
  • Maintain a level of technical competence that remains current and fit for purpose and highlighting any training needs to the IT Operations Manager, while participating in training other members of the team to increase overall knowledge and competencies, improving the levels of service.

Requirements:

  • Technical knowledge of the following would be ideal – Windows Desktop 10 / 11, Windows Server 2016+, Virtual appliances, SQL Server, Microsoft Intune, Defender & 365, Networking – LAN, vLAN, WAN, Switches, Routers etc., Cloud Services – Azure, Email, Office and Third Party, Active Directory – Hybrid Azure on Prem.
  • Driving licence and own transport – essential.
  • Outstanding verbal and written communication skills, with the ability to clearly and plainly explain complex situations.
  • High attention to detail and organisational skills.

Working Hours:

The hours for this role are on a rotating rota basis between the hours of 7am and 6pm, as well as to cover bank holidays (excluding Christmas/Boxing Day/New Years Day). Also, there is requirement to carry out patching in the evenings which is managed on a rota basis.

Potential Working Hours:

7am - 3.30pm / 8.30am-5pm / 9.30am-6pm.

About Xact Placements Limited:

Xact Placements Limited is a leading recruitment agency specialising in IT and technology recruitment. We are committed to providing our clients with the highest quality candidates and our candidates with the best possible service.


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