Divisional Sales Director

3 weeks ago

Essex, United Kingdom Spicerhaart Full time
Divisional Sales Director - East London

As a key member of our senior management team, you will be responsible for leading a high-performing team of Mortgage and Protection Advisors in East London. Your primary objective will be to drive business growth, improve customer satisfaction, and maintain a strong market presence.

Key Responsibilities:
  • Lead and develop a team of Mortgage and Protection Advisors to achieve business objectives and improve customer satisfaction.
  • Work closely with the Financial Services Director to develop and implement strategies that drive income, ensure profitable growth, and continuous improvement within the division.
  • Recruit, train, and develop a highly effective Financial Services team, embedding the core behaviours, values, and principles of the network and company.
  • Prepare and deliver the Financial Services Division income and profit budget, monitoring, reporting, and forecasting operating and financial results.
  • Maintain an in-depth knowledge of Financial Services regulation and core products, including all those licensed to sell by the company.
  • Monitor and evaluate Divisional key performance indicators, identifying trends and developing initiatives to improve customer satisfaction.
  • Deliver cross-sales and referral activity, promoting initiatives to improve results and ensure all necessary systems and controls are implemented and followed.
  • Communicate regularly with the Head of Sales Quality to ensure all necessary messages and standards are up to date and cascaded correctly.
  • Effectively handle customer complaints, managing business exposure and maintaining open dialogue with the Financial Services Director.
  • Create a universal knowledge and understanding, committing to the adoption of HR processes and best practices.
  • Drive a culture of coaching, leading to a high-performance culture, and ensure best practices and successes are shared within the Financial Services Chapter.
  • Demonstrate a personal commitment to providing the highest quality service, continually seeking to meet customers' needs and develop oneself and others.

We are an equal opportunities employer and welcome applications from all talented individuals. If you have a disability or special need that requires accommodation, please let our Talent Team know, and we will be happy to assist.

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