Divisional Sales Director

3 weeks ago

Essex, United Kingdom Spicerhaart Full time
Divisional Sales Director - East London

As a Divisional Sales Director, you will be responsible for leading a high-performing team of Mortgage and Protection Advisors in East London. Your primary objective will be to drive business growth, improve customer satisfaction, and maintain a strong market presence.

Key Responsibilities:
  • Lead and develop a team of Mortgage and Protection Advisors to achieve sales targets and improve customer satisfaction.
  • Work closely with the senior management team to outline and achieve business objectives through strategic management and leadership.
  • Develop and implement sales strategies to drive business growth and improve market share.
  • Monitor and evaluate key performance indicators, including customer satisfaction, and identify trends and areas for improvement.
  • Collaborate with the Financial Services Director to deliver the financial services strategy and drive income, profitable growth, and continuous improvement.
  • Recruit, lead, and develop a highly effective Financial Services team while embedding the core behaviors, values, and principles of the network and company.
  • Prepare and deliver the Financial Services Division income and profit budget, monitoring, reporting, and forecasting operating and financial results.
  • Maintain an in-depth knowledge of Financial Services regulation and core products, including those licensed to sell by the company.
  • Ensure that all appropriate systems and controls are implemented and followed to effectively manage key risks and maintain necessary standards.
  • Communicate regularly with the Head of Sales Quality to ensure that all necessary messages and standards are up-to-date and cascaded correctly and adhered to by all Financial Services employees.
  • Effectively handle customer complaints following the Company complaints procedure and managing business exposure.
  • Create a universal knowledge and understanding and commit to the adoption of HR processes and best practices, including recruitment & selection, training & development, activity and performance management, and employee relations.
  • Drive a culture of coaching that leads to a high-performance culture (best-in-class ethos).
  • Demonstrate a personal commitment to identifying customers' apparent and underlying needs and continually seeking to provide the highest quality service.
  • Excel under pressure while working to tight deadlines and manage challenging situations & conversations.
  • Act with honesty and integrity at all times and as a long-term mentor & coach.

We are currently conducting some interviews using video software. Please ensure you have the necessary equipment and a stable internet connection to participate.

Equal Opportunities: At Spicerhaart, we value diversity and welcome applications from talented individuals from all backgrounds. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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