Customer Services Representative

3 weeks ago


Lichfield, Staffordshire, United Kingdom Halfords Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Services Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers leave our stores satisfied with their experience.


Key Responsibilities

  • Delivering great customer service, ideally in a retail sales environment
  • Providing a proactive approach to helping customers and understanding their needs
  • Problem-solving skills to resolve customer queries efficiently
  • Availability to work on a rota basis, including weekends

What We Offer

  • A competitive hourly rate of £11.64 (21+ years) or £8.80 (under 21 years)
  • Opportunities for career development and training
  • A comprehensive benefits package, including store discount, employee discount, and life assurance
  • A dynamic and supportive work environment

Essential Skills and Experience

  • Experience of delivering great customer service in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem-solving skills to resolve customer queries efficiently

Desirable Skills and Experience

  • Some experience of working towards and achieving sales targets

We are committed to creating an inclusive workplace for our colleagues and welcome applications from all backgrounds. We are an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.



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