Customer Success Business Partner

3 weeks ago


London, Greater London, United Kingdom ENGINEERINGUK Full time

About the Role

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We are seeking an experienced Customer Success Business Partner to join our team at Annalect. This is a critical role that requires strong analytical, communication and project management skills.

The ideal candidate will have a background in client success or account management within the marketing technology industry. They will be responsible for driving the successful adoption and utilization of our marketing platform among clients.

About Us

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Annalect is the data, technology, and analytics division of Omnicom. We help CMOs and their teams harness data, technology, and advanced analytics to grow their brands. Our team of experts works closely with clients to understand their needs and develop tailored solutions to meet their goals.

We offer a comprehensive benefits package, including pension contributions, life insurance, health insurance, and generous holiday entitlement. We also have a flexible working model that allows employees to balance work and personal responsibilities.

Key Responsibilities

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  • Drive successful adoption and utilization of our marketing platform among clients
  • Develop and maintain strong relationships with clients and internal stakeholders
  • Provide training and support to clients on marketing tools and platforms
  • Analyze client data and provide insights to inform business decisions
  • Collaborate with cross-functional teams to develop and implement client success strategies
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Requirements

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To succeed in this role, you will need:

A bachelor's degree in Marketing, Business, or related field

8+ years of experience in client success or account management roles within the marketing technology industry

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Knowledge of marketing technology and data analysis

Salary

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The salary for this position is £80,000 - £100,000 per annum, depending on experience.



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