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Customer Service Representative

2 months ago

Houghton Regis, United Kingdom Rise Recruitment Solutions Full time
{"h1": "Customer Service Executive Opportunity", "p": "We are seeking a highly skilled Customer Service Executive to join our in-house sales and customer service team within the workwear and PPE division. As a key contact for clients, you will handle all types of queries with confidence and excellent customer service, ensuring a seamless and efficient processing of client orders from quote to completion.

Responsibilities:

* Process quotation and sales orders using our bespoke computer system, ensuring high accuracy
* Build relationships and confidence with customers through email and telephone communication
* Liaise with purchasing, artwork, and production departments to ensure smooth order processing
* Manage web chat contacts

Requirements:

* Excellent coordination and organisation skills, with ability to work under own initiative and meet deadlines
* Firm understanding of effective customer care processes and their impact on business
* Excellent communication skills, with ability to build and maintain strong relationships
* Comfortable working with numbers and providing quotations to clients
* Can-do attitude and willingness to work proactively as required

This is a fantastic opportunity to join a business that values customer satisfaction and excellence in service. If you are a motivated and customer-focused individual, please apply online and upload an updated copy of your CV."}