Customer Service Representative

2 weeks ago


Bognor Regis, West Sussex, United Kingdom beBee Professionals Full time £22,000 - £28,000

We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Bognor Regis, UK. As the first point of contact, you will handle incoming queries, provide accurate information, and resolve issues efficiently.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat.
  • Provide product and service information.
  • Resolve customer complaints and escalate when necessary.
  • Process customer orders and manage account information.
  • Keep records of customer interactions and follow-up tasks.
  • Collaborate with other departments to ensure customer satisfaction.

Requirements:

  • Previous experience in customer service is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to work independently and as part of a team.

Benefits:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.


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