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Finance Administrator
2 months ago
We are seeking a highly organized and detail-oriented Billing and Contracts Administrator to join our Finance team at ParentPay Group. This role is responsible for ensuring the accuracy and timeliness of customer contracts, invoices, and related documentation.
Key Responsibilities:- Contract Management: Record and maintain accurate customer contracts, ensuring all necessary information is up-to-date.
- Invoicing and Credit Management: Generate and send invoices for new sales and renewals, as well as raise credits where applicable.
- Documentation and Communication: Create and manage all corresponding documentation, including invoices, credits, and customer communications.
- Customer Service: Respond to customer inquiries and resolve any issues in a timely and professional manner.
- Additional Invoicing: Process additional invoicing for texts, paypoint cards, PSF, and third-party charges.
- Month-End Tasks: Complete tasks to ensure accurate and timely month-end deadlines are met.
- System Management: Monitor and update information within HubSpot and ZenDesk.
- Education: GCSE Level (or equivalent) in English and Maths, Grade C or above.
- Technical Skills: Strong Office skills, including proficiency in Word and Excel.
- Communication and Social Skills: Excellent communication and social skills, with the ability to work effectively with customers and colleagues.
- Training and Development: Willingness to undertake training and continuing professional development to stay up-to-date with industry best practices.
- Attention to Detail: Good attention to detail and ability to maintain accurate records.
- Honesty and Discretion: Honesty and discretion in handling sensitive customer information.
