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Senior Risk and Operational Control Manager

2 months ago


Manchester, United Kingdom Virgin Media Full time
About the Role

The Senior Risk and Operational Control Manager is a critical position within our organization, responsible for ensuring the seamless delivery of our credit proposition. This involves ensuring that our operations consistently meet regulatory requirements, deliver good customer outcomes, and adhere to expected service levels.

Key Responsibilities
  • Proactively identify and manage enterprise risks related to the delivery of our credit proposition.
  • Determine and implement effective risk mitigation strategies to ensure compliance with regulatory requirements.
  • Embed control frameworks to ensure that our credit services uphold the FCA's TCF principles.
  • Collaborate with cross-functional teams to ensure that our credit services are delivered in a controlled and compliant manner.
Our Culture

We're a diverse and high-performing team that's passionate about delivering exceptional customer experiences. We're committed to creating a culture that empowers everyone to bring their best selves to work each day.

What We're Looking For
  • Knowledge of the regulatory environment within the UK financial services sector.
  • Experience in running business risk or conduct risk frameworks within a large organization.
  • Proven track record of ensuring good customer outcomes across multiple business functions.
  • Strong stakeholder management abilities.
What We Offer

We're committed to creating a culture that supports the well-being of our people and their loved ones. Our reward package includes a range of benefits and extras that are designed to support your career and personal goals.